Support
Help with Crewnet accounts, billing, the mobile app and your data. No sign-in needed.
Contact us
Email contact@crewnet.app from the address on your Crewnet account if you have one. We usually reply within 2 business days.
Crewnet is operated by Crewnet LLC.
Signing in
Forgot your password? Reset it at crewnet.app/forgot-password. We'll email you a link.
Didn't get the verification or reset email? Check your spam folder, then email us and we'll help.
The Crewnet mobile app uses the same account as the web app. Account setup and password recovery are done in the web app.
Billing and subscriptions
Payments are processed by Stripe. Manage your plan, update your card, see invoices or cancel anytime from the Billing page in the app: crewnet.app/profile?tab=billing.
First-time subscribers get a free trial. You won't be charged until it ends, and cancelling during the trial costs nothing.
Joining your company's Crewnet is free. The Member plan is optional.
Deleting your account and data
To delete your account and personal data, email contact@crewnet.app from the address on your account and ask for deletion. We'll confirm the request and delete your account within 30 days.
Some records your company keeps, such as payroll and Crew Time Reports, may be retained where your employer or the law requires it. A company owner can ask us to delete the whole company and its data.
Something else
Questions about features, a bug, or how to set up your company? Email contact@crewnet.app and include your company name and what you were doing.